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Australia, Canberra
1 Level
726 Review
51 Karma

Review on Elepa by Ryan Reed

Revainrating 1 out of 5

Dissatisfied with the Quality of the Elepa Company's Online Shopping Experience

I do the majority of my shopping online, so I couldn't wait to check out the Elepa Company's online store. Unfortunately, I came away from my experience feeling let down and frustrated. Although I applaud their commitment to providing exceptional customer service, I was disappointed to find that their online store was lacking in a number of key areas. To begin, there was a smaller selection of products available when compared to those offered by other online merchants. I had hoped for a broader selection of products, but I was underwhelmed by the options that were made available to me instead. In addition, I discovered that the user interface of the website was murky and difficult to traverse. It was difficult for me to locate what I was looking for, and even after I did find it, the process of checking out was more difficult than it should have been. Last but not least, I was dissatisfied with the overall quality of the products that I ordered. In spite of Elepa Company's assertions that their products are of the highest quality, the ones I ordered did not live up to my expectations. The materials that were used had a low-quality feel, and the craftsmanship was poor. My experience with the internet store run by Elepa Company was, on the whole, not very satisfying. Their commitment to providing excellent customer service is admirable, but I was disappointed by the quality of the internet shopping experience they offered. In the future, I will move my company's operations somewhere else.

Pros
  • Selectivity based on curation
Cons
  • Navigational problems on websites