The ability for multiple users to collaborate at once has been extremely helpful in our daily workflow. It's easy to use even if you are not familiar with it! I would like there was more integration into third party applications such as Salesforce or HubSpot so we could have one place where all tasks were located rather than having two separate places (Brightwork & 3rd Party). We're solving multiple problems within my organization by using this tool - better communications between team members, ease of task tracking/monitoring, improved communication across teams.