I like how it helps with my email marketing and social media management. I really have nothing in particular that I dislike about this tool, though I do wish they could integrate better with other platforms. Just make sure you know your needs before choosing which software will work best for you! We are able to get a lot more customers coming into our doors by using Cropolis's social media platforms. They keep up with all of our hashtags so we don't have to worry about losing potential customers. The ease of use, ability for customization (to fit our needs), easy access from mobile devices - all make this software very user friendly! I wish we could integrate with other platforms like Facebook so that customers can see where they are coming in contact w/our products as well. We have been able t o track orders by customer location which has helped us better target specific areas needing more product inventory.