Video and audio have been great running these two great weeks. After they broke I tried using the warranty for a replacement and they requested a video but all I could show is that this is where my screen is plugged in (shows a dead screen) and it should be it connected to the DP-to-HDMI adapter look what works. I bought a white 1080 as a backup after ordering two black adapters to begin with. I started using the white adapter after two black adapters broke one after the other after two weeks. Now, after creating the MKV file type video, since Comcast only sends a 25GB email, they tell me that they are forwarding my warranty replacement request to someone else. ment. Instead, I would like to warn everyone about this company. Additional important information is that they can choose to hold YOU responsible for the return if it is NOT their fault and a 15% restocking fee will be deducted from your refund. The reasons listed are if you changed your mind, accidentally placed an order, or ordered the wrong product or model. I learned a lesson from Ranki that I had never heard of before. I made the mistake of not reading the one and two star reviews. I usually do. I will never buy from Ranky again! All I can say is don't be surprised if your adapter fails and stops working without warning, YOU HAVE BEEN WARNED. And if so, be ready to prove you didn't violate it. What a joke! Update March 15, 2021: After being referred 3 times by a support person, I emailed them asking them to forget it. They then replied after a short delay and told me that they would send me two replacement black adapters without me sending them back the broken ones and that they would do it for free! I emailed back asking for two whites instead and that I would be happy to pay the difference. They replied that just getting one for free would work, so I said "of course". adapter, and so far it's still working. Because they've made an extra effort to improve their customer service, I've added two stars to my rating. They're still an unreliable product, but they're a lot cheaper than other adapters I've seen. So maybe this is an example of the saying "you get what you pay forβ.
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