The ease of use, the ability to create our own workflows, the ability to track changes and the ability to create our own reports. The ability to create our own reports is the biggest issue with this software. The ability to create our own reports is one of the best features. I wish we could create our own reports. I have had to use a 3rd party application to create my own reports. If you are looking for a easy to use system to streamline your contract management process, this is the software for you. We have been able to easily track changes and make changes to our existing contracts. We have been able to easily create our own reports and keep track of our contract information.