I love that they are constantly improving their product and responding to customer feedback. They have made it easy for us to use story blocks with our clients by creating a custom template specifically designed for them. Their support team has been amazing! The only thing I would say is that sometimes when uploading new files (sometimes even if not) the file count will go down but other times it won't show any changes until the next day. It's hard to explain how frustrating this can be as a client so please try using storyblocks before making a decision about whether to continue working together. We've used storyblocks in several different ways from simple animated videos all the way to fully interactive experiences that users can actually physically move around.