I bought this bag for Christmas, have already received a replacement from B@W. THEY stated on the phone that they knew about this problem and restocked a new bag for me, the SECOND bad one had the same PROBLEM. I'm a copier repairman. I have never abused or overworked. The bag is not intended for everyday use. The fabric is torn in the grip area. The plastic cover is broken. Great bag, just wish it had more durability.
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