The phone required a bit of setup and number programming but once in it worked perfectly. multiple images, reduce their size at your local copier shop, and place them all in each programmed slot number. Inserting and removing plastic labels isn't very good, so it's best if you try to only paste them inside. and went out once or twice. The quality is fair. But the price is reasonable for what you get. Nevertheless, it serves its purpose even for a good quality phone. A member of my family with dementia could easily pick up the phone, press the face button and call one of the 9 programmed people. As they start to forget names and numbers it made it very easy for him and gave us peace of mind that he could call us anytime. We didn't have pictures for a couple of slots so we just wrote the name on paper and put it in the slot. So you can easily enter a name instead of a photo. The buttons are large, so it's useful for those who have vision problems. Note that you don't use any pre-programmed slots and you can also use it like a regular phone. In programming mode (push button on the back) the number jumps directly to this programmed person when pressed. In non-software mode (moving tab on the back) it turns into a regular push button phone and you can call anyone. A member of my family also uses hearing aids and seemed to have no problem hearing others while using this phone. It has volume button for sound and call. Good point too - it has a separate 911 button and emergency button, which is great if you live alone, but if you don't want them accidentally calling 911, we've just programmed this button to be one of them calls the children. Hope that helps. This is a cheap, low quality phone that will really help people with dementia.
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