The springs that make the ladder bigger (or smaller) broke off during use so I had to return it once. And then one of the ledges you're standing on broke, and now they're telling me I can't get it back a second time. This is a great product when it works. It rises up, is lightweight and folds nicely into the trunk of my car. But I had too many problems to buy a second one. It was very much appreciated by people in my profession. Unfortunately I have to go in a different direction.
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