I like that it is easy to use for our team of 8 people who are not all IT savvy as well as being able to create my own templates which makes things easier when we have new hires coming onboard or if someone forgets how they did something previously! It would be nice to see more integrations with other platforms such as Salesforce etc but this isn't really an issue at present since those systems aren’t used much anyway (we're primarily using them internally). We've been very happy with sitevaul's service; their support has always responded quickly whenever there was any question regarding functionality/customisation requests - even after hours sometimes :) This software allows us complete control over patient data entry into CRFs from anywhere via mobile devices making sure no one misses out information due to time zone differences between countries where trial sites operate.