It was easy to use and I liked how they helped me brainstorm ideas and then guided through the process. They were very helpful! We had an idea that we wanted to be able to track but didn't know where to start so this software solved our problem because it gave us tips on what other people did in similar situations and allowed us to make changes as needed. This is not something that you can do yourself and take your time with. You need someone who knows exactly what needs doing and does it perfectly. If you want a solution to help manage customer information than I would recommend using this product. The main reason why we chose swing2app was because it solved our problems once we started working with them.