I like how easy it was to set up our team for communication with clients, partners & internal stakeholders! It's so great having all of these tools in one place instead fumbling around looking everywhere else (email/phone) when trying reach someone who could help me answer my question or solve an issue we were facing together w another stakeholder outside your organization - just knowing you have them right there can be very helpful!! The ability for users within different departments across several offices from multiple states to work collaboratively has been amazing.
In addition being able to utilize this tool for client communications as well, which leads into more opportunities down-the road if other companies are interested in using Ricochets services too! If anyone wants quick answers regarding any type of problem solving related topics please use ricochett ideas they will get back faster than most via email at least i know thats worked out perfect for us!