I like that this platform is intuitive to navigate for both clients and agents/brokers alike. It's easy to use! The reporting options available in terms of data analysis helps me make informed decisions about my clientele. There aren't many platforms out there with so much flexibility when it comes to gathering information from multiple sources such as CMS files etc.. This one does not lag at all either which makes things even better! Nothing really - we have been able to get reports completed quickly without any issues or complaints. We've also had some great benefits come through since using their software too. They offer support via phone but if you need help during business hours try contacting them directly instead (I believe they're open Monday thru Friday). Benefits management tool; benefits administration system; claims adjudication / billing service; medical claim processing / submission; employee eligibility verification / enrollment.