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Sweden, Stockholm
1 Level
687 Review
71 Karma

Review on Crubelon by Nathan Tank

Revainrating 3 out of 5

Dissatisfied with Crubelon's Attempts to Provide Customer Service

I had high hopes for my experience shopping at Crubelon's online store, but I'm sorry to say that my expectations were not met. The store has an outstanding assortment of clothing, however the customer service could have been improved significantly. To begin, the shipping took significantly more time than was estimated, and the company did not provide any updates regarding the delay in shipping. When I contacted you to ask about the status of my order, you provided me with a standard response that did not address any of my issues. In addition to this, the size chart on the internet was incorrect, thus the garments I got did not have the appropriate fit. When I attempted to send the products back, I was confronted with a convoluted and time-consuming process that required sending a number of emails and waiting for a response for a considerable amount of time. Although Crubelon may have some high-quality apparel selections, the company's opaque business practices and unsatisfactory customer service more than make up for any potential benefits. Crubelon did not live up to the expectations I had for them as an athlete, as they did not provide me with items that were both the right size and arrived in a timely manner.

Pros
  • Clothing of high quality that is both well-made and long-lasting
Cons
  • There is a possibility that the size chart on the website is wrong.