I installed it (very easily), it worked (good enough for a small room but not great), it was a little noisy (but not that much), and after about a month it accidentally stopped cooling. Support offered to pay for any repairs I could do locally, but I ended up not being able to find a shop near me for such things (most only work on larger units, not window air conditioners). They then allowed me to return the item but didn't give me a full refund as the air conditioning didn't cut out fast enough (obviously something out of my control). Customer service was helpful but there is no way I would recommend or buy this air conditioner again.
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