Header banner
Revain logoHome Page
Ryan Fitch photo
Spain, Madrid
1 Level
762 Review
83 Karma

Review on INTERTOOL by Ryan Fitch

Revainrating 1 out of 5

An Evaluation of the INTERTOOL Online Store: Defeat the Disappointment and Rise Above It

My experience with the service provided by INTERTOOL Online Store has not been very satisfying, despite the fact that they have an impressive assortment of home improvement tools and accessories to choose from. To begin, I found their website to be difficult to traverse and riddled with inconsistencies. It took me much longer than it should have to find the specific tool that I was searching for, and even after I did find it, I was unsure if I had located the correct product due to the absence of detailed descriptions and photos of the product. My experience with the company's customer support was, to make a bad situation even worse, unhelpful and unsatisfactory. When I tried to get in touch with them to ask a question about a product, I was put on hold for an unreasonable amount of time, and I was ultimately disconnected without getting a response to my question. I cannot recommend INTERTOOL's online store due to the aggravating user experience I had there and the unsatisfactory customer service I received there, despite the fact that the company offers a diverse selection of tools and accoutrements to choose from. On the other hand, I strongly advise anybody who has been through something comparable to get over their disappointment and keep looking until they find the ideal tool supplier who satisfies all of their requirements. Do not accept mediocre service; instead, continue your search until you discover the provider that best meets your needs.

Pros
  • Service that is quick to respond
Cons
  • Soaring costs