I love that it's easy enough anyone can use, but still robust with all sorts of features you'd expect in an enterprise software system! The interface could be improved - not sure if this was intentional or not (it looks like something from 2000), however there are some things which aren't intuitively obvious how they should function unless you're already familiarised yourself beforehand. It has helped us manage our maintenance teams better than we have been able do before by providing visibility into what jobs need doing when etc so less time wasted chasing people up about job progress/overdue reminders.