I like having all my information in one place so it's easy to look up when needed! It can be confusing at first but once you figure out what your looking for its very helpful!! The only thing i dislike about this program was being able use other websites as well because some of them were not compatible or diden't have enough features compared too others which made me choose another plan over theirs (which had more options). Being connected makes life easier especially if they are constantly changing things around making sure everything works together smoothly without any problems whatsoever. I like the layout of the website and how easy it was to navigate and use. The customer service was great as well! I am not sure if there are any downsides but I do not think so. I would definitely recommend this product! It made enrolling in my health insurance and prescription coverage very easy. I really appreciate the customer service and how easy it was to get everything done at once.