I like how easy it was to create dashboards, get insight about my user base (and where they're using those apps), find new products with no hassle at all! It's not free but very affordable for small companies or startups who need their own dashboard solution without having much budget available right now - plus you can use your current CRM system as well if needed so nothing lost here :) The only thing i dislike would be some UI changes during recent updates/upgrades of Saaswatch itself could have been done better perhaps? Just go ahead & give this product try because there isn't any major downside yet compared when we first started out last year since then almost everything has improved drastically anyway :).
We've managed our customer engagement pretty effectively over time thanks mostly due to these awesome tools provided within saaSWatch platform from day one till today!