Review on OMC Incident Management System by Deejay Allard

I like how it is easy to use for customers and employees! It's very user friendly and has everything you need in one place! Nothing really. Seems to work well so far. It does what we need it to do. There isn't much to dislike at this time. It meets our needs. We are using it as a tool for incident management. Our sales people can log an incident from anywhere and send out notifications to the right departments. The ability to have all of the information in one place. I can't imagine doing this without OMC! I would like to see more functionality to be able to have more control over the system. We are able to manage our network and have a centralized way to get all of the information in one place. It has helped us to solve problems that we would have not been able to solve otherwise.