Review on Arria by Jessie Drury

The ability to have an AI engine which can take care of most things for you. You don’t need to be a techie or understand coding very well to use this software. It does all the heavy lifting so you can focus more time on your business and less time worrying about technical issues. I dislike how slow the system works sometimes when there are many users online. Sometimes takes up to 30 seconds before we get our first answer from the agent. Make sure you test out the product thoroughly because some features may not work as expected after implementation. We are solving customer support problems by using this tool.