The platform is very easy to implement for any business regardless of size or complexity. It's also super intuitive which makes it easier for non technical people to get up and running quickly. There are some features that I would like to see added but this has been mentioned by other users as well so hopefully they will be implemented soon! If you're looking for a robust solution that can scale from start up through enterprise level, look no further than KAYADEV. Our organization uses KayaDev to track customer service requests and ensure we provide exceptional support at all times.