I like how easy it is to use this program! It's very user friendly!! The only thing could be improved would have been if there were some kind of "training" or tutorial available so new users can get started right away without having problems later down in their career using these programs. There isn't much out thert but what i've seen has helped me immensely already. There's nothing I dislike about this program! It has all my contacts saved in an easy-to read format (and it can be customized!). The customer service representatives go above & beyond what most companies do! Everything works great - no problems here at ALL!! If there were anything better than this wonderful system available out their please let me know because I don't want ANYTHING else. Thank God they have come up w/ something so amazing. !