I recently discovered Vgate Store and believed I had discovered the ultimate collection of car tools and supplies. It ended up being a disaster, though. A diagnostic tool that I purchased was damaged when it was delivered. When I contacted customer support, I received a mechanical response that seemed to have been written by a 5-year-old. I had to jump through several hurdles before receiving a replacement tool, which was completely useless. I tried contacting customer support again, but this time I got no response. I made an attempt to return the instrument, but the procedure was so challenging that I gave up. And to cap it all off, their costs are absurd. On another store, I could have purchased the same tool for half the cost. It seems as though they want your money to perish at their establishment. I had a terrible overall encounter with Vgate Store. This is the spot to go if you want to waste time and money. However, seek elsewhere if you want high-quality tools and equipment. Avoid Vgate Store like the plague if you want to spare yourself the hassle.