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Singapore, Singapore
1 Level
730 Review
64 Karma

Review on Vivesole by Steve Atchley

Revainrating 2 out of 5

Vivesole: Limited Product Selection and Unsatisfactory Customer Service

I recently attempted shopping at the Vivesole website, and I must admit that I was very dissatisfied. Although they do carry a variety of household and health products, I was unable to find everything I needed in one location due to their small selection. Additionally, they provided poor customer support. When I called their helpline to ask a query about a product, it took forever to reach anyone. Even then, the representative I interacted with wasn't all that friendly or useful. Their slow and erratic shipping only made things worse. My purchase took a long time to come, and when it did, some of the items were broken. Overall, I do not suggest purchasing from the Vivesole online site. Poor customer service, a small selection, and erratic shipping combine for a less-than-satisfactory shopping experience.

Pros
  • Shipping that is both speedy and dependable
Cons
  • Poor client service during busy times Difficulty in completing returns and refunds