I like that we can track all of our tasks in one place, so it's easy for everyone involved with projects throughout my organization (and beyond!) to see what needs doing next! Also love how quick responses are when things go wrong or need fixed/updated. It could be more user friendly if there was some way you couldn't close out your tasks unless they were approved. If something goes awry during an update process, being able to keep working without having everything restart would save time. Tracking work progress across multiple teams helps us stay organized and efficient while keeping deadlines intact. The most exciting thing about working with this software has been how much it can improve our internal processes, both in terms of efficiency as well customer service! I am not sure if they have any other functionality that we do like but everything else seems great so far!! We are currently using their cloud platform for work orders which helps us keep track from all departments within one system instead having multiple systems running at once (we also use Slack).