This is the second one I've gotten. We both work from home, have two different landlines and need this device to view important calls that contain project information that is difficult to record while different people are talking to each other. But why three stars: the second one just arrived. The following things were missing: no SD card, no batteries, no CD. I contacted the seller through Amazon, let's see what happens. If they fix that I'll give it five stars because it's a great product. I have a problem, some people report noise in the recording, same happens to me. I call their support hotline. Can it be because of my landline splitter? I use two dedicated landline splitters on the same wall outlet. No buzzing when speaking on either phone, only when the voice recorder is recording the calls and I play them back using its software. I will report. Finally, on the contrary, I expected a bad call from the player. This is great software. Very easy to use, has all the necessary options.
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