I like that we have had so much customization done by our team members at Systemware. They listen very well when you tell them what your needs are. It's always nice having someone there who knows exactly how things work! We've also used other products before but none were able to customize nearly enough or give us all the options this one does. This helps streamline processes because everything can be customized specifically to fit my organization. I worked at system ware back when they were just starting up so not much was known about them other than that they had some pretty cool products out there but nothing too special or unique. They have since grown into something bigger then i ever imagined which makes me happy because now we can use all those great tools!