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746 Review
38 Karma

Review on ๐Ÿ’พ High Storage Capacity Toshiba MQ01ABD050 Laptop Hard Drive - 500GB, 2.5-inch SATA, 5400rpm, 8MB Cache by Mark Crawford

Revainrating 4 out of 5

Great drive but headache with no support

This was a hard drive (Dell recommended replacement) for a Dell Inspiron 11 inch laptop my daughter had just come out of warranty. It was required after a failed Windows 10 update that caused a fatal disk read error. This disc was new. Instructions for installing or configuring this hard drive were not included. The optional extended warranty for this product, which includes immediate installation and setup support, didn't help with the setup either. If you didn't create a boot disk before upgrading, Dell gives the standard Win 10 setup instructions, but it doesn't even help to register the hard drive so Win 10 can be installed : Wrong, so patience, research, phone and tech -Chats help with this, unfortunately that's the problem with the Windows 10 installation guide, but after it's installed and properly configured, it works fine. Do not purchase an extended warranty if you require a technical support function. My husband was able to boot the original Win10 boot disk through the CD-ROM device thanks to support from Microsoft and all the licensing information for the laptop. However, Microsoft phone support couldn't get it to boot via USB to create a boot disk and the boot disk required an actual CD and CD. Once the settings for HD are set correctly, the disc will install. It's been 6 months now and the drive is working great. Aside from the lack of tech support for this drive and installation instructions, the drive itself works great. I strongly recommend only using hardware recommended by the hardware manufacturer. However, given the time and extreme difficulty of getting this HD set up properly, non-technical buyers may find it best to go with Dell's service, which costs over $200 but comes with the pain, anger, and possible Reduces tears that might otherwise arise.

Pros
  • Very good value
Cons
  • Unbelievable price