It's very user friendly for both our drivers to use as well their customers/passengers! I really appreciate that it has integration with Outlook allowing us be able connect this program directly from emails we receive daily in my inbox which saves me time when entering these into manually each day via outlook desktop client or web browser etc.. Sometimes can't login after several attempts if not correct password used first but overall great service so far no issues encountered at all yet!! I like that it automatically tracks mileage and usage in our vehicles. In some states this product can be used for rental car companies as well! There are so many different things to set up with each vehicle type. It takes time but once you get everything setup properly, then it's perfect. We have noticed less issues when using automatic reminders to track fuel use from previous trips rather than manually entering them ourselves.