Regarding support: there is no support service in the application, not even any contacts to one, and attempts to resolve any issue on these headphones in other Samsung services will run into their incompetence and redirect to Buds Customer Service, which is not in their 2022 branch, and they, in turn, do not care about the problems of the 2022 user at all . Just a wonderful level of self-organization of the company. In general, live could be a great alternative to pods, if someone thought of not turning a blind eye to obvious problems and solving incoming ones, because in our world they have not yet learned how to make normal products in any other way.
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