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Afghanistan, Kabul
1 Level
676 Review
52 Karma

Review on Ducal by Patrick Bacho

Revainrating 1 out of 5

An Annoying and Frustrating Online Shopping Experience at the Ducal Store

My most recent purchasing experience at Ducal Online Store did not live up to my expectations in many ways. Their online store fell short in a number of critical areas, despite the fact that they may sell a vast selection of pantry essentials. To begin, their website was not user-friendly and was tough to navigate. The search feature was cumbersome and frequently returned results that were irrelevant, which made it difficult for me to find what I was looking for. It was aggravating to have to spend so much time browsing around on different pages in order to locate the items I required. When I finally reached the checkout page of the procedure, I was dismayed to discover that there were only a few different payment methods available to choose from. I was only able to pay with a credit card, which was inconvenient for me because I like to utilize other methods of payment. I was only able to pay with a credit card. The unreliability of the shipping just made the situation worse. My item did arrive in the end; however, the time it took was far longer than I had anticipated, and I was required to get in touch with customer care on many occasions to receive information on the whereabouts of my cargo. When my order did finally come, the quality of the products did not wow me as much as I had hoped it would. As a result of the fact that some of the cans were dented and some of the jars were cracked, I began to have doubts about the quality control procedures that Ducal had in place. When I think back on my time spent buying at Ducal Online Store, I am left with an overwhelming sense of annoyance and dissatisfaction. Even if they may offer a large selection of pantry essentials, the company's website, payment methods, delivery options, and overall product quality all need to be improved in order to provide customers with an experience that is truly satisfactory.

Pros
  • Prompt and dependable delivery
Cons
  • Damaged and shattered containers upon arrival.