Review on Experience Next-Level Fun With Swagtron T580 Bluetooth Hoverboard by Yousef Clark

This was a Christmas present for my son and when he got on it to ride it it vibrated pretty violently. So unfortunately he couldn't ride it. The next day we called Swagtron to get the process going to get a replacement. Firstly, the call center is horrid. It is almost impossible to talk to a live person. Once we did, he went through recalibration with us, which did not solve our issues. We got an email the day after we reported it and in that email we were told they had our RMA or whatever it is called in which we filed a claim basically and were asking for a new board. It said it would take 1 to 6 days to get a response. Which I think is a little ridiculous considering the amount of money spent on their products. A week later we received the shipping label. We shipped it that day which I believe was the 3rd. Still have heard nothing back so I attempted to call again today and constantly just kept getting sent back to the main menu. Again, their automated system leaves much to be desired. Finally decided to do a live chat instead and were told that just today, it is being prepared for shipping. I am sorry, but to me that is unacceptable. And I am sure that had I not called to make a fuss again, who knows how much longer it would have been. If this next hoverboard comes in not working, I will demand my money back and buy a different brand. So if you purchase this, hope and pray that it works and you don't have to deal with returns.