We had an older version of this product so we knew it was a good product - our son loves it. However, when we received this item, one of the bezels was missing and no matching charger was included. So we couldn't charge it. Luckily we already used the same charger in the old version, so we could use it. However, I have emailed TWICE from their customer site and never received a reply when trying to get the missing blue faceplate and wall charger. In hindsight I should have returned the item but as the 3 year old was already holding it and wanted to play with it we kept it as we had parts from the old version to make it work. I just assumed their support team would take care of it and get it right. Never gotten a reply from a company like this.
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