I would give this item 5 stars. It runs quietly and I haven't had any problems. The reason for only three stars is that one of the three levers you tighten broke when you opened the box. The packaging looked adequate so I'm guessing it cracked during packing. Didn't try to return the item although it was cracked, I used super glue and glued it back together. I installed it with no problems and it seems to be holding together.
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