The platform is easy to use, reliable (even when I'm working remotely), and has all of my bases covered in terms of billing/payments as well as patient communication.
It's not perfect by any means - but it does have some very helpful features that make our jobs easier! We've been using this system for three years now without issue. At times we do get pushback about things like missing fields or incomplete information being submitted; however those issues are quickly addressed if they're brought up at an early stage so there aren't any long-term problems here.