We've been using DDive for over 2 years now, and it's saved us time and money. The customer service has always been top notch, so we don't have to worry about training or having someone else do something we don't know how. I wish we could automate more things! But they are working hard to make that happen. And their response time is great too. There's nothing I dislike about this product. If you're looking for an easy way to get started in BI then this is your tool. Our sales team was doing a lot of work manually entering data into our reports, and DDive made all that easier.