Review on 60 Inch Brushed Nickel Shower Hose Replacement - Ideal For Shower Or Bidet Sprayer With Simple Installation by Matt Eason

I USED THIS ITEM TO CONNECT TO THE SHOWER CONNECTION POINT AND THEN DOWN TO A WATER FILTRATION DEVICE. I NEEDED 48 INCHES, SO I THOUGHT THIS WOULD WORK GREAT, IT WAS 1 INCH TOO SHORT TO FUNCTION CORRECTLY. HOWEVER, ONCE THE COMPANY RECEIVED MY COMPLAINT, THEY IMMEDIATELY CONTACTED ME AND VERY POLITELY AND GRACIOUSLY APOLOGIZED. NOT ONLY THAT, BUT THEY THEN IMMEDIATELY REPLACED THE HOSE WITH A LONGER ONE AND SENT IT OUT TO ME. I WAS TAKEN BACK BY THE CONCERN, THE POLITENESS, AND THE GRACIOUS ATTITUDE EXTENDED TO ME. PROBLEMS HAPPEN, BUT IT IS THE WAY THAT THOSE PROBLEMS ARE ADDRESSED AND RESOLVED THAT MAKES THE DIFFERENCE. RATHER THAN LOOSE ME AS A DISGRUNTLED CUSTOMER, THEY HAVE TURNED THE TABLES AND HAVE INSTEAD WON ME OVER AS A SUPPORTIVE CUSTOMER! THANK YOU PURRFECTZONE!