Pros
- Very user friendly
- Great organization system for call center.
- Ease at using different features such as calling scripting or recording notes from client interactions etc
Cons
- Nothing really comes up that i dislike
3CLogic Cloud Call Center Review
1
·
Very good
Rating
4.0
Sales, Auto Dialer
Description of 3CLogic Cloud Call Center
Enterprise companies across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform.
Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs systems of record and service management platforms including ServiceNow, Microsoft Dynamics, SAP, SugarCRM and Salesforce. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving customer experience, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.
The solution also includes omnichannel communication through voice and digital channel presence, call- and screen-recording, dynamic scripting, text-to-speech, speech analytics, call flow analytics as well as customizable, consolidated dashboards, reporting, and analytics.
For enterprise customers migrating from an on-premise solution, 3CLogic offers unmatched flexibility, from a simple connector between existing legacy telephony and CRMs, to the choice between hybrid (ie: integration with Cisco, Avaya, etc.) and total cloud deployment using its unique architecture hosted on Amazon Web Services (AWS).
With 3CLogic, organizations improve contact rates, gain greater change control, enhance the efficiency of call center representatives (ie: Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes.
