I like how easy it is to use, is has all the basic tools you need and more. It's not very intuitive for newbies but with some practice you get it right away. It is hard to find someone who knows everything about this product so if you have any questions you're pretty much out of luck. If you know almost nothing about the app and just want something that works, this is perfect. We are solving issues with our customer support team and we realized that we were spending too much time on the phoneโฆ