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Arachnys Review

6

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Governance, Risk and Compliance, Anti Money Laundering

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Description of Arachnys

We connect financial institutions and regulated corporations to all the information they need to make confident, fast on-boarding and investigative decisions. Our solutions allow you to capture, curate and connect any information on people and companies for faster KYC, AML and EDD processes, and we’re trusted by some of the world’s biggest brands. We now also offer a suite of APIs which allow modular integration into customer lifecycle and case management tools, removing manual processes, reducing headcount, and improving efficiency.

Reviews

Global ratings 6
  • 5
    4
  • 4
    2
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Paperless solutions for large organisations

I like that it's easy enough using an online interface but also has features such as mobile apps which makes life easier when in certain industries or locations where internet is not always available (like airports). It can be difficult at times getting everything needed with just one click especially if there are multiple documents being uploaded/downloaded etc. Have someone who knows how this software works - otherwise things could get confusing very quickly! Having something set up so easily

Pros
  • Simplicity; accessibility via desktop &/or smartphone app
  • The only thing you need for access into your profile information without downloading any extra applications onto devices.
  • Easy way through accessing data / reports within various departments
Cons
  • Some problems

Revainrating 5 out of 5

Great for getting started and then looking into more complicated ways of making money

I like that it is easy enough so even an entry level person can use them without having too much trouble with their computer or software in general! The only thing i dislike about aracny's are how long its takes sometimes before your info gets posted up online but other than those things everything has been great!! There really isn't anything bad at this point from my experience using these services as far as customer service goes either which was something else one could have issues/complaints

Pros
  • Easy to navigate
  • Fast response times for questions asked via phone call, email ,or chat.
  • Abilityto access information through any device (iPads)
Cons
  • Nothing here

Revainrating 4 out of 5

Great e-discovery vendor with great support team

The customer service is second to none - I have been dealing with several different individuals at various times over this process which has made things very smooth! They are also very flexible in terms of timeframes so there's never an issue getting what you want or when it needs doing. As mentioned above, great support team but would like if more could be done from within their system rather than having to email them directly each step along way (which can take ages). This was used as part…

Pros
  • Very good support team and the team at Arachny are flexible to work with
Cons
  • The lack of automation within the system to track progress and keep moving along the process

Revainrating 5 out of 5

Paperless solutions for large organisations

I like that it's easy enough using an online interface but also has features such as mobile apps which makes life easier when in certain industries or locations where internet is not always available (like airports). It can be difficult at times getting everything needed with just one click especially if there are multiple documents being uploaded/downloaded etc. Have someone who knows how this software works - otherwise things could get confusing very quickly! Having something set up so easily

Pros
  • Simplicity; accessibility via desktop &/or smartphone app
  • The only thing you need for access into your profile information without downloading any extra applications onto devices.
  • Easy way through accessing data / reports within various departments
Cons
  • Some problems

Revainrating 5 out of 5

Great for getting started and then looking into more complicated ways of making money

I like that it is easy enough so even an entry level person can use them without having too much trouble with their computer or software in general! The only thing i dislike about aracny's are how long its takes sometimes before your info gets posted up online but other than those things everything has been great!! There really isn't anything bad at this point from my experience using these services as far as customer service goes either which was something else one could have issues/complaints

Pros
  • Easy to navigate
  • Fast response times for questions asked via phone call, email ,or chat.
  • Abilityto access information through any device (iPads)
Cons
  • Nothing here

Revainrating 4 out of 5

Great e-discovery vendor with great support team

The customer service is second to none - I have been dealing with several different individuals at various times over this process which has made things very smooth! They are also very flexible in terms of timeframes so there's never an issue getting what you want or when it needs doing. As mentioned above, great support team but would like if more could be done from within their system rather than having to email them directly each step along way (which can take ages). This was used as part of

Pros
  • Very good support team and the team at Arachny are flexible to work with
Cons
  • The lack of automation within the system to track progress and keep moving along the process