When I received the product box it was in terrible condition although the box itself appeared to be in good/intact condition so it was sent as is. Luckily all the items were inside and intact, although they looked a little battered. Also, the cut of the hole is not the same as on the packaging (the box shows an open hole while the bag itself has a transverse hole. Haven't checked yet if this affects the suction power (change my review later). Anticipation), but the poor condition it arrived in,