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Blue Acorn iCi Review

4

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Very good

Revainrating 5 out of 5  
Rating 
4.8
Professional Services, Emarsys Consulting

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Description of Blue Acorn iCi

Blue Acorn iCi is a leading independent digital consumer experience company that solves problems and delivers results. Pioneering what’s possible through the convergence of analytics, digital commerce, content management, and full-service commerce offerings.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Bluc Acorn - High quality software product plus excellent Service

User interface of the website is simple and user friendly making it very easy to navigate as well as understand the information provided by the service provider. I dislike there are so many options which makes navigation more difficult with lots of clicks being essential in order for you to view content. However it does make user friend which is great but also may be overwhelming to new users due to the large number of options to select from. Great Website with great customer services, I have…

Pros
  • Easy Interface
  • Extremely helpful resources such free templates/website designs etc.
Cons
  • Some cons

Revainrating 5 out of 5

Brilliant support and guidance throughout COVID-19

Blue Acorn has done things like creating our blog post for us (we have zero blogging background), helping me to build my website from scratch via their excellent designer team - they are just fantastic! It's so lovely being able to talk with them over Zoom during this time, it really helps keep everything in perspective at home as well when I feel overwhelmed by how much work needs doing around the house. Nothing specific but we've all been working remotely since March which means there's not…

Pros
  • Very personal service makes clients come back again & again xD!!!!! The variety of product options available also keeps customers
Cons
  • Good but not great

Revainrating 5 out of 5

Intuitive Business Platform That Supports Better Decision Making

The benefits are endless when you have an intuitive platform to help your business run smoothly with automation! It's easy for customers too - they don't need technical skills or training in order to utilize it effectively.- Automation helps us keep our processes simple & consistent so we can focus more time solving customer issues than managing them (which I love). Easy reporting options allow me see trends within my data/customer groups which has allowed us as a team take better actionable…

Pros
  • Flexibility built into system allowing multiple configuration paths if needs change
  • Comprehensive documentation available online
Cons
  • Some difficulties

Revainrating 4 out of 5

Great Platform With Multiple Benefits

I like how easy it was to create an account with them even when you didn't have credit cards or anything else! They really helped us understand our customers' wants/needs so we could build out more products for their benefit (and help drive revenue!). Honestly haven't realized too much in terms of issues since using this platform - but then again maybe things are good now because they've been improving over time? Not sure if its just my bad luck etc., But at least during those times where there

Pros
  • Also great program allows employees work remotely whenever necessary instead of forcing everyone into the office together every day
Cons
  • Nothing actually comes immediately to mind