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Callision Contact Center as a Service Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Callision Contact Center as a Service

Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.

Reviews

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Type of review

Revainrating 4 out of 5

Good tool and affordable alternative calling services

The best part of this software was that it helped us save time whenever we needed an agent in our call centres by making calls from other countries for them at no cost or less than half price compared to what they would normally charge per minute which saved me money too! I disliked how easy you had make international transfers when using your mobile device but i guess thats just something about all these softwares out there now days though not much can be said since most are very similar so…

Pros
  • Easy access via any platform, android app/desktop with ease.Good features including ability send automated emails , transfer between platforms etc

Revainrating 4 out of 5

They did a great job designing my website.

It was designed to look like a simple website but at the same time still show off the services I offer, whilst also making it easily navigable. They kept in touch throughout the project and even offered some useful suggestions along the way. I've had some trouble with them when it comes to the payment section, I had to pay extra to get SSL because of how I setup the site.

Pros
  • Fantastic customer service
  • Fantastic communication throughout the process
  • Great work ethic and professionalism
Cons
  • The domain name was not available when they purchased it for me
  • Couldn't make the theme they provided match what I wanted
  • Paid for ssl certificate for a price that was not in line with their estimate