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CarbonHelix LLC Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Value-Added Resellers (VARs), IBM Channel Partners

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Description of CarbonHelix LLC

CarbonHelix is a certified veteran owned and operated business (VOSB) providing cyber security services from security operations centers located in country and meeting the highest compliance requirements. Our team understands confidential data handling, have established a high degree of trust, and bring security experience to organizations spanning financial services, healthcare, education, manufacturing, service provider, government agencies and more. Our purpose is to improve attack detection and incident response, harden defenses and simplify application access without compromise.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Very professional & knowledgeable: CarbonHelix LLC

Their ability to customize their solutions for our needs was very helpful! They took time out of their busy schedule to meet with us and understand what we needed as well as provide recommendations. The price point that they were able to offer was also great. I would highly recommend them! Nothing really came to mind at this moment but if there are any issues please let me know immediately or call my contact person who can respond quickly. We had an issue with one of our systems which required

Pros
  • Great knowledge base
  • Professional service, quick response times when called upon
Cons
  • There are disadvantages

Revainrating 4 out of 5

Great Customer Support and Excellent Organization

The most important thing that I like about carbon helix was their customer support. They were always there for us when we had questions or needed help with anything related to our account. We also liked how they kept everything organized for us so it made things easy. There wasn't much that I didn't like at this point but if you are looking for a great partnership then look no further than carbonhelix! Their customer support will make sure your needs are met. We used them to secure an app which

Pros
  • Great quality
  • Quick service time
  • Easy implementation process
Cons
  • Nothing really comes immediately in regards as far what doesn’t work

Revainrating 5 out of 5

Thoroughly professional organization to partner w/#x

The most important thing I like about carbon heliux was their customer support! They were always willing/able help me with any questions or concerns that arose during our engagement period - even after we had completed work together they would continue assisting us as needed for future engagements if requested at all times!! Their levelheadedness helped ease my mind when dealing wtih difficult customers who didn't know what it meant not having proper backups. We did an assessment which…

Pros
  • Honestly, this is one word to sum up everything i liked best in working wth them..responsive!!! Always available (even off hours) whenever you need anything from your account manager / technical lead; easy access via email..they're there 24x7 ready nw anytime day oy night...and very patient :) It doesn’t matter how busy its gets because no response will be lost due lackluster serviceability....you get quality time
Cons
  • Not bad