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CloudCall Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Collaboration and Productivity, VoIP Providers

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Description of CloudCall

CloudCall create innovative technology that makes business communications easier, quicker and more powerful. Through providing advanced software that integrates with CRMs, our users can manage their communications in the same space as their data, providing insight that has the power to transform the way they work. Our communications platform provides intelligence for businesses through capturing calls, chats and collaboration to deliver a single view of multi-channel customer interactions. This turns conversations into insights that help businesses grow in a complex world. www.cloudcall.com sales@cloudcall.com Boston, MA, London & Leicester, UK, Sydney, AU

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Type of review

Revainrating 5 out of 5

CloudCall makes customer service seamless

The ability to have all of my calls from one platform is great! I love how easy it is to use and customize for each client's needs. It does require some technical knowledge which might be intimidating if you are not tech savvy or don't know what you need to do to set up your account properly. You also cannot call out directly into a phone number like Skype. Instead, you must go through an agent. This means you will receive multiple emails/text messages asking you questions about your contact…

Pros
  • They strive towards customer satisfaction at every opportunity possible
Cons
  • There are nuances