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Connect Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Artificial Intelligence, Conversational Intelligence

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Description of Connect

Our “Connect” all-in-one social media management tool bundles all customer service requests from social media channels, via chats, forums, blogs, app stores, and Amazon in a clearly arranged inbox. Questions about orders and functions, feedback, or complaints – our social media software brings them together from all channels and assigns them to the employees responsible according to defined workflows. For efficient, structured work in a team.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 5 out of 5

Easy-to Use Platform - Helped our business grow

The most important thing is that it's easy to use. I'm able to create posts quickly and easily, and also have access to the analytics section which provides me with insights into my audience. There are some features that could be improved, such as being able to upload images directly from my computer rather than having to go through an online image host. It's worth trying out if you're looking for a simple platform to manage your social media presence. We were looking for a platform that…

Pros
  • Being so straightforward in its function makes getting started incredibly quick &easy once we'd found our way around! Easy accessibility via telephone support or email was great helpful when working remotely without internet connection available at all times.and no data roaming charges either!! :)........Dislikes = Nothing really.it has served well enough !
Cons
  • Will fit

Revainrating 4 out of 5

Very intuitive & easy to use platform - great for marketing automation

The best thing is that it's free for small businesses (up until around 30 users). It has everything you need right out of box which makes setting up easy & fast! I wish there were more customization options but they are working towards adding this feature soon so we can have even better control over what info gets shared with whom etc.. We've been able see how much engagement each post got by monitoring analytics within connect itself as well if its done through other platforms like…

Pros
  • of you can see the business/ company name on the list of users of the business)
Cons
  • It is so customization is a feature they are working on for this