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CustomerSuccessBox Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Sales, Customer Revenue Optimization

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Description of CustomerSuccessBox

CustomerSuccessBox is an AI powered customer success platform for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset and more.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Great communication tool between employees

I like the ability to get the word out to my customers in an instant to tell them that we have a new version of my product. I don't like that it takes a long time to get the message across. Sometimes the message is not delivered until a week or two after the new product is available. Keep the customer informed. It is important that customers are notified of new features, new releases, and changes to a product. CustomerSuccessBox does this very well. We are able to notify our customers of new…

Pros
  • Great way o keep all communication centralized within one place instead having multiple places where you need go find things such as email addresses etc.
Cons
  • So-so