The best feature I like is that it's easy to use, has many different layouts for users with various experience levels (including beginners), can be customized in almost any way you'd want/need & offers support 24 hours day 7 days week! A bit pricey compared others out there but great if budget allows as long term investment - so far have no complaints about our implementation of this software other than minor changes we've requested being made by their team members when needed or offered atโฆ