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e-bot7 Review

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of e-bot7

e-bot7 - AI for Customer Service improves the efficiency of Customer Service by integrating Artificial Intelligence throughout various channels. The AI supports employees and automates answers & processes. This drastically reduces costs and increases revenues. The hybrid Agent+AI® solution enables companies to increase efficiency by up to 80% and at the same time increases Net Promoter Scores more than 32%. - Award-winning technology (20+ Awards) - Plug &Play (no software Development needed) - Quick and Easy Deployment (2-4 weeks) - Omnichannel (WebChat, WhatsApp, Facebook, Voice etc.) - Hybrid Chatbots (Agent+AI®) - Process Automation (Contextual Dialog Editor®) - AI Service Funnel® - Call-to-Message - UX and UI (Onboard Colleagues and Employees within minutes) - Scalable Rest APIs (Connect anything you want) - State of the art machine and deep learning algorithms The company was founded by the Forbes 30 under 30 Founders Fabian Beringer, Xaver Lehmann and Maximilian Gerer in 2016. With more than 9m USD in funding, 20+ Awards and hundreds of customers such as Telefonica, DB, Audi, SkyBet, Generali, Ford, Miele etc. the company is one of the top providers and fastest-growing companies for AI worldwide. Recently the company was awarded by Forbes as one of the best AI companies.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Great solution for improving response times and efficiency

It's very useful, I like that it has been developed specifically with customer service in mind from start right through delivery so there is no need or risk using other software which can have unforeseen consequences down stream (as sometimes happens when you are not familiar). Sometimes things don't quite work as they should especially if your system requires manual entry but overall we've had great success! We're solving issues across multiple departments including technical support tickets…

Pros
  • Also able to send emails directly out form here too :)
Cons
  • Not much at all actually although more information available might help make better use

Revainrating 5 out of 5

Excellent platform - user friendly & intuitive

Easy integration with other applications, excellent customer service team supporting us during all phases from pre sale through implementation! Great way to manage multiple brands in one account/channel while allowing each brand autonomy. Reporting could improve but is generally pretty good already. Could use some workflows for agent approvals (especially around non business days). If you do your research properly there will be no problems that cannot get solved once they are known about. We…

Pros
  • Good HelpDesk support
  • Flexible configuration.
  • Simple web UI interface design
  • Intuitive setup processEasy deploymentGreat APIDocumentation & SupportHelp
Cons
  • Some problems